Terms and Conditions

MyPhysio Terms of Service

Effective Date: January 1, 2021

My Physio 971 Home Health Care Center"? maintains the https://myphysio.ae/ Website ("Site")

Dubai, United Arab Emirates

  1. PRICING

We try our very best to ensure prices and product information are listed on the website correctly in the first instance, however, if by a human or technical error, something has been listed incorrectly, MyPhysio reserves the right to amend prices. MyPhysio also reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. We will endeavor to contact you and inform you if this has occurred.

  1. RESPONSIBILITY OF PAYMENT

You will be charged the Fee following your receipt once the session is booked. You agree to pay to MyPhysio all Fees, whether or not you dispute the amount of the charge or the quality or nature of the services provided. You acknowledge that Treatments obtained through the Service in all likelihood will not be covered services under your insurance plan. You acknowledge and agree that MyPhysio will not file any claims with your insurance plan or any other third-party medical benefits program and that the services you receive from or through MyPhysio may not be eligible for reimbursement under such plans. You acknowledge, understand, and agree that when using the Service, you may be responsible for standard phone, data, and messaging charges from your wireless carrier. Under no circumstances will MyPhysio be responsible for any wireless email, data, phone, or text messaging charges incurred by you or by a person that has access to your wireless device, telephone number, or email address.

Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’

Cardholder must retain a copy of transaction records and Merchant policies and rules’

  1. PAYMENT CONFIRMATION

Once the payment is made a confirmation notice will be sent to the Client via email or SMS/WhatsApp within 24 hours of receipt of payment. The confirmation is subject to the mode of booking. 

  1. REFUND & CANCELLATION POLICY

In the event of a cancellation before your scheduled Treatment with MyPhysio:

a. No refund nor credit will be given to a Client who cancels their session 2 hours before. If a Client canceled his/her session 2 hours before, they are entitled to pay a penalty fee of Aed 50.00.
b.  Prior to the 24hrs, there will be no cancellation charges.  The Client will receive a voucher valid for 1-month from the date of cancellation. Refunds will be made back to the payment solution used initially by the customer.

c. If the Client did not use it within a month, the Client must pay a reinstatement fee of Aed 30.00.

d. A Client package is valid for 3 months only. A Client must exhaust all their sessions within the given period. If a Client is unable to use all of their session, an option to freeze is allowed, if only:

  • Traveling outside the country/abroad.
  • Emergency cases, i.e., medical operation/surgery.
  • A reinstatement fee will be charged with Aed 45.00 (1-month extension only).

6. PROMOTIONS

Pricing is subject to change without notice, including flash sales and promotions. 

Discount codes are valid on full-price items unless otherwise stated. All discount codes are valid for a specific period of time and therefore orders made before or after the advertised promotion will not be reimbursed. Promotions will be advertised through select media, as chosen by MyPhysio.

7. REVIEW OF TERMS

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Your continued use of the Website after any such changes will indicate your acceptance of such changes. The policy terms and conditions on the printed invoices are subject to change without prior notice.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

8. COPYRIGHT

Unless otherwise indicated,  MyPhysio reserves all intellectual property rights, including but not limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, sold, redistributed, reproduced, duplicated, copied, or otherwise exploited except for the purpose of a bona fide use of this site or as otherwise permitted by the written consent of MyPhysio.

9. PRIVACY

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

MyPhysio recognizes the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise.

User is responsible for maintaining the confidentiality of his account

10. WHAT INFORMATION DOES MyPhysio COLLECT?

WE MAY COLLECT THE FOLLOWING INFORMATION FROM YOU:

  • your name and contact details
  • some personal details
  • other information that you will supply to us

11 WHY MyPhysio COLLECTS THE INFORMATION?

Our purpose in collecting information about you is to provide you with a better website experience with content and advertising that is relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through the website helps us better understand the products and services most helpful to you.

12. ACCURACY OF INFORMATION

You acknowledge that in the event you provide any information to MyPhysio which is untrue, inaccurate, not current or incomplete, Myphysio may terminate these Terms and your continued access and use of the Service.

13. WHERE MyPhysio COLLECTS THE INFORMATION FROM?

We collect the following information that you may be unaware of:
the name of the domain from which you access the internet;
the date and time you access our site;
the internet address of the website from which you linked directly to our site.

14. DOES MyPhysio SHARE MY INFORMATION WITH THIRD PARTIES?

Personal information collected online will only be disclosed within our corporate group for marketing purposes. The site does not share, sell, or trade your personal information gathered online, such as email addresses or postal addresses.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

15. HOW CAN I REVIEW MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATION? 

At MyPhysio we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.


Any information that we no longer require is destroyed securely. An exception to this may be the retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information

16. GOVERNING LAW

 

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

17. FEEDBACK

While our staff continually works to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, comments, and suggestions we receive from our Users. If you send us or our employees any ideas or suggestions for products, services, features, modifications, enhancements, content, promotions, strategies, or product/feature names, or any related materials (collectively "Feedback"), then regardless of what your communication may say, the following terms apply, to avoid.